Frequently Asked Questions

Yes. Our transportation service is available 24/7, and we can accommodate same-day and last-minute requests when suitable vehicle and chauffeur resources are available. Availability is not guaranteed for every last-minute request, so contacting us as early as possible gives us more opportunity to arrange the transportation you need.

Yes. We provide airport pickup and drop-off transportation, including service connected to Indianapolis International Airport and other confirmed Indianapolis-area aviation locations. For airport pickups, we monitor the passenger's flight and include meet-and-greet service at baggage claim. If a monitored flight is delayed, we do not apply normal waiting-time charges simply because the flight arrived late.

Yes. Hourly chauffeur transportation is available with a 4-hour minimum booking. You can extend the service beyond the originally reserved time, and if the service continues more than 15 minutes past the scheduled ending time, one additional full hour is charged.

Yes, when the trip is connected to Indiana. We can provide transportation that starts in Indiana and ends in another state or starts outside Indiana and returns to Indiana, including qualifying trips involving Illinois, Ohio, Kentucky, Michigan, and Chicago. We do not present the service as unrelated transportation between two locations outside Indiana.

Yes. We accept one-way, round-trip, and multi-stop transportation requests. When requesting a quote, provide the pickup and drop-off locations and the transportation details we need to review the trip and confirm availability.

Yes. Business and corporate customers can request both one-time and recurring chauffeur transportation. We review the transportation requirements and availability for each request rather than promising unconfirmed corporate account features or arrangements.

No. You can submit a transportation or booking request without making an immediate payment. We first review your trip details, check availability, determine the quote, and communicate any applicable deposit or payment arrangement directly with you.

For a regular advance reservation, a 30% deposit may be required. For a last-minute booking, the deposit is 50% of the trip price. Deposit timing is handled according to the individual booking rather than through one fixed payment schedule for every reservation.

The remaining balance is due on the day of service before the ride begins. We communicate the applicable payment and deposit arrangements directly with you as part of confirming your booking.

If you cancel at least 24 hours before the scheduled pickup, the applicable deposit is refundable. If you cancel less than 24 hours before pickup, the deposit becomes non-refundable. For a last-minute cancellation or no-show, the total charge is 50% of the trip price, and any deposit already paid counts toward that 50% total.

You may reschedule when you provide more than 24 hours' notice. Requests made less than 24 hours before pickup are handled case by case, including how an existing deposit is treated. Contact us as soon as possible if your plans change so we can review the available options for your booking.

We accept payment through a payment link, Cash App, Venmo, and Zelle. Payment can be handled after we review your request and communicate the applicable booking and payment arrangements.

If we have to cancel a confirmed reservation because the requested transportation cannot be provided, we will refund all money you have already paid for that reservation.